Return Policy
At BR Traders – Royal Collection, we value customer satisfaction and strive to provide premium-quality jewellery. Please read our return policy carefully before placing an order.
- 7-Day Return Window
We offer a 7-day return policy from the date of delivery. If you receive a product that is defective, damaged during transit, or incorrect, you may request a return within 7 days. - Unboxing Video Mandatory
An unboxing video is compulsory for all return requests. The video must be clear, continuous (no cuts or edits), and recorded while opening the package from the sealed condition. This helps us verify the issue quickly and fairly. - Product Condition
The product must be unused, unworn, and undamaged. Returns will not be accepted if the product shows signs of use, scratches, breakage, or tampering. - Original Packaging Required
The item must be returned in its original packaging, including the box, tags, invoice, and any accessories provided at the time of delivery. - Non-Returnable Cases
Returns will not be accepted in the following cases:- No unboxing video provided
- Product is used, damaged, or altered
- Return request raised after 7 days
- Damage caused due to improper handling by the customer
- Return Approval Process
Once your return request is received along with the unboxing video, our team will review it. If approved, further return instructions will be shared with you. - Refund / Replacement
After successful inspection of the returned product, a replacement or refund (as applicable) will be processed within the stipulated time as per our policy.
✨ We request customers to read the policy carefully before purchasing to ensure a smooth and hassle-free shopping experience with BR Traders – Royal Collection.